Levenhuk Warranty

Levenhuk, Discovery, MAGUS and Ermenrich products

1. Warranty periods

The warranty period starts on the date of retail purchase. The warranty period of each product is shown on the EU guarantee of durability label on the product page and inside the product package. Full list of products by warranty period: Download.

2. Guarantor

Company name: Levenhuk Optics s. r. o.
Company ID: 242 04 668
Tax ID: CZ24204668
Company address: V Chotejně 700/7, 10200 Praha, Česká republika

3. What is covered

Levenhuk warrants that the product is free from defects in materials and workmanship for the warranty period stated above. If, upon inspection by Levenhuk, a product or part is found to be defective in materials or workmanship, Levenhuk will repair it or replace it free of charge. Parts or products that are replaced become the property of Levenhuk. If the product has been discontinued, Levenhuk may replace it with a new product of comparable value and function.

4. What is not covered

• Consumable parts: bulbs (incandescent, LED, halogen, energy-saving and other types), batteries (rechargeable and non-rechargeable), electrical consumables, etc.
• Defects or damage resulting from alteration, modification, neglect, misuse, use of improper power sources, damage in transportation, abuse, or any cause other than normal use.
• Malfunction or deterioration due to normal wear.
• Products that are lost, stolen, dropped or shattered, and any other damage or modification caused by the customer.

5. How to make a warranty claim

• Get a Return Authorization (RA) number before sending the product: call + 420 246 019 025 or contact us. Write the RA number on the outside of the shipping package.
• Enclose with the product: proof of purchase; a written statement with your full name, e-mail, street address and telephone number; a detailed description of the defect and its location (mark the problem areas with removable paint or tape if needed).
• Ship the product clean and in the original package. Use a shipping method with a tracking number and signature on delivery, and insure the package for its full replacement value. Make sure someone is present at your address at the time of return delivery.
• Shipping costs. Shipping to and from Levenhuk within the EU is free of charge; please contact us for a prepaid shipping label before sending the product.
• Timeframe. Levenhuk will repair or replace the product within 45 days of receipt. If more time is needed, Levenhuk will inform you.

6. Your legal rights

This is a commercial guarantee provided by Levenhuk as the producer. It is given in addition to, and does not affect, your legal rights. Under EU law, the seller is liable for any lack of conformity of the goods for at least two years from delivery, and you are entitled to remedies from the seller free of charge. These rights are not limited by this warranty.

Read the official EU Legal Guarantee Notice.

Levenhuk reserves the right to modify or discontinue any product without prior notice.