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FREE EU SHIPPING on €70+ orders
Lifetime Warranty see details »

Customer Service

Payment

We have several payment options: credit card, Paypal or bank transfer. Once you have placed the order, we will contact you to confirm the order and preferred payment method as well as delivery terms. If you have any questions regarding available payment methods, contact us.

Shipping

We offer standard shipping service for all products.

Delivery of all orders of €70 or more shipped within the EU is free of charge.

Member countries of the EU are:

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark

Estonia
Finland
France
Germany
Greece
Hungary
Ireland

Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland

Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
United Kingdom

Shipping rates for orders that don't qualify for free shipping (including all orders under €70 and all orders shipped outside the EU) depend on products ordered and country of delivery. Our sales manager will contact you with detailed information on applicable shipping charges prior to delivery.

International orders

International orders can be shipped from another Levenhuk international warehouse with no extra shipping charges. In that case, we may use a different courier service providing similar estimated time of arrival.

Customer is responsible for payment of customs duties, local sales and/or other taxes, if applicable, and such charges may be collected by Customer's shipping company upon delivery. Levenhuk is not responsible for any applicable local taxes or for customs duties imposed in any country other than the European Union member country.

Returns

We have a 14-day return policy. If you are not happy with your purchase, please return it to us in its original packaging, all items must be in original, unused condition. The amount of your purchase will be refunded. Shipping fees will not be refunded.

If the return is due to defective products, you may be compensated for the return shipping.

Please contact us for full details if you need to make a return.

Warranty

All Levenhuk telescopes, microscopes, binoculars and other optical products, except for accessories, carry a lifetime warranty against defects in materials and workmanship; all accessories have a 2-year warranty. This warranty does not cover consumable parts, such as bulbs (incandescent, LED, halogen, energy-saving and other types of bulbs), batteries (rechargeable and non-rechargeable), electrical consumables, etc. Please make sure that you purchase Levenhuk products through this website or authorized resellers and keep your receipt in order for the warranty to be valid. Full details you can find here.

Price and/or Description Changes

All prices, pictures and descriptions on this website are subject to change. When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.